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Microsoft System Center 2012 Orchestrator Cookbook by Andreas Baumgarten, Samuel Erskine, Steven Beaumont

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Changing incident priority for affected services

A very important and vital aspect of the incident management process is prioritization . One of the core aims of incident management is to ensure that all incidents related to a specified business service get the same priority. The priority allocation is based on the urgency and impact to the related service. The use of an Orchestrator Runbook can eliminate errors in priorities when allocated manually.

The following business process diagram shows the defined process covered in this recipe:

Changing incident priority for affected services

Getting ready

Perform the following steps before creating this Runbook:

  1. The SC 2012 Service Manager integration pack ...

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