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Microsoft System Center 2012 Orchestrator Cookbook by Andreas Baumgarten, Samuel Erskine, Steven Beaumont

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Deploying software applications

System Center 2012 Configuration Manager has a new Application Catalog website where users can view and request software for self-installation. This catalog can be configured to require approval for all or specific software before a user can install it. The resulting user request is only presented in the ConfigMgr console. This process requires an administrator to manually launch the console in order to view pending requests.

This recipe will show you how to automate the manual administrative process for handling requests for software. The recipe also integrates the request process with the ITSM team responsible for standard service requests in an organization.

The following diagram shows the defined business process ...

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