Chapter 11. Automating Service Manager 2012
In this chapter, we will cover the following:
- Routing Incidents automatically using workflows
- Downloading and installing SMLets
- Using SMLets to delete a Work Item
- Exporting your unsealed Management Packs using the Service Manager cmdlets
- Creating a custom workflow in the Authoring Tool – Export your unsealed Management Packs
- Autoclose resolved Incidents with SMLets and a custom workflow
- Automating your Request Offerings with Orchestrator
Introduction
In this final chapter of the cookbook we will take a look at different scenarios for automating Service Manager. Besides working with the standard workflows within Service Manager, we will create custom workflows through the Authoring Tool and use SMLets to automate ...
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