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Microsoft System Center 2012 Service Manager Cookbook by Andreas Baumgarten, Anders Asp, Samuel Erskine, Dieter Gasser, Steven Beaumont

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Working with Change Requests and Release Records

After setting up the Change and Release Management in SCSM 2012 this recipe will show you how to create a new Change Request and Release Record. Also, it will show you how to add links between these two management processes.

Getting ready

To create a new Change Request in SCSM 2012 open the console and navigate to Work Items | Change Management.

To create a new Release Record in SCSM 2012 open the console and navigate to Work Items | Release Management.

How to do it...

Creating a new Change Request:

  1. Click on New Change Request in the Tasks pane.
  2. Choose Change Request Service Pack Installation Template we created in an earlier recipe in this chapter.
  3. Click on OK.
  4. As we provided a lot of the information already ...

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