O'Reilly logo

Microsoft System Center 2012 Service Manager Cookbook by Andreas Baumgarten, Anders Asp, Samuel Erskine, Dieter Gasser, Steven Beaumont

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Creating and configuring Change Request Templates

Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.

This recipe will describe the steps to create a new Change Request Template.

Getting ready

In the SCSM 2012 console navigate to Library | Templates.

How to do it...

To create a Change Request Template, follow these steps:

  1. Click on Create Template in the Tasks pane.
  2. Enter a name. In this recipe we are using Change Request Service Pack Installation Template.
  3. Enter a description. For instance, This template can be used for Change Requests regarding deployment of Service Packs.
  4. Choose the Change Request class by clicking on Browse ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required