Microsoft System Center 2012 Service Manager Cookbook

Chapter 7. Designing Change and Release Management

In this chapter we will cover:

• Creating and configuring Change Request Templates
• Creating and managing Change Management Review Activities
• Creating Manual Activities for Change Management
• Creating and managing Dependent Activities in Change Management
• Creating and personalizing Change Management Parallel Activities
• Creating and personalizing Change Management Sequential Activities
• Creating and personalizing Change Management Activity notifications
• Creating and managing Build and Environment Release Records
• Creating and managing Release Record Templates
• Working with Change Requests and Release Records

Introduction

In this chapter we will provide recipes to configure Service Manager to your environment. Specifically, ...