Creating an Incident template
There are certain types of incidents that occur frequently and this is where the use of templates is valuable. Templates are used to speed up the creation of new incidents and give us a way to standardize the information in them.
A template consists of one or more predefined properties of a certain class. For instance, an incident template used for registering local printer incidents might have the Title, Description, Classification Category, Impact, and Urgency predefined.
Getting ready
Make sure that Service Manager is up and running and that you have sufficient privileges to create new templates.
How to do it...
As an example, we will create a template for registering local printer issues. In order to do so, follow ...
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