O'Reilly logo

Microsoft System Center 2012 Service Manager Cookbook by Andreas Baumgarten, Anders Asp, Samuel Erskine, Dieter Gasser, Steven Beaumont

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Configuring Incident and Problem lists

Lists are widely used in Service Manager and appear in almost any form. These lists are used to offer the analysts predefined choices rather than having them enter text manually. This is really handy for fields where you want to limit the input options, to save time for the analyst and to make sure that the input is standardized.

Getting ready

Make sure that Service Manager is up and running and that you have sufficient privileges to edit a list. In order to complete this and the rest of the recipes in this chapter, you need to be a member of the Author or Administrator user role within Service Manager.

How to do it...

The following lists are available in Incident and Problem Management:

  • Incident Tier Queue

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required