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Microsoft System Center 2012 Service Manager Cookbook by Andreas Baumgarten, Anders Asp, Samuel Erskine, Dieter Gasser, Steven Beaumont

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Creating Service Request notifications

In this recipe we will configure the notification of an end user if a Service Request that he/she submitted is completed.

Getting ready

Create a notification template as described in the Creating formatted e-mail notification templates recipe in Chapter 2, Personalizing SCSM 2012 Administration. For example, Service Request Completed Notification Template.

In the SCSM 2012 console navigate to Administration | Workflow | Configuration.

How to do it...

To create a Notification workflow for completed Service Requests select Service Request Event Workflow Configuration and click on Configure Workflow Rules in the Tasks pane.

  1. Click on Add in the Configure Workflows window.
  2. Read the Before You Begin information and ...

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