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Microsoft System Center 2012 Service Manager Cookbook by Andreas Baumgarten, Anders Asp, Samuel Erskine, Dieter Gasser, Steven Beaumont

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Creating Service Request activities

With activities you can define the process steps that are needed to fulfill the Service Request. This recipe shows how to work with different activities such as Approval Activity and Manual Activity.

Getting ready

To create Service Request activities open the SCSM 2012 console and navigate to Library | Templates. Open the Service Request template we created in the previous recipe.

How to do it...

The following are different steps needed to create Service Request Activities:

  1. In the opened Service Request Template click on the Activities tab. Click on the + Activities icon and choose Default Review Activity from the list. Click on OK.
  2. In the Review Activity form fill the necessary fields. We will provide a Title and ...

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