Creating Service Request templates
Service Request templates can be used to auto-fill information in the Service Request form. These can be a predefined Title, Description, Urgency, Priority, and Service Request Support Group. This recipe will describe the steps needed to create a new Service Request template.
Getting ready
To create Service Request templates open the SCSM 2012 console and navigate to Library | Templates.
How to do it...
The following steps explain how to create a new Service Request template:
- Click on Create Template.
- Fill in the name and description of the new template.
- Click on the Browse... button besides the Class textbox and pick Service Request from the list.
- Choose a management pack to store the Service Request template. We ...
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