Chapter 5. Deploying Service Request Fulfillment
In this chapter we will provide recipes to configure Service Manager to your environment. Specifically we will cover the Service Request Fulfillment of Service Manager 2012 with the following tasks:
- Creating Support Groups for Service Requests
- Creating Service Request templates
- Creating Service Request activities
- Creating Service Offering categories
- Creating Service Catalog Request offerings
- Creating Service Catalog Service offering
- Publishing Service offerings and Request offerings
- Working with Service Requests in the portal
- Creating Service Request notifications
Introduction
System Center 2012 Service Manager supports the ITIL© process, Service Request Fulfillment.
Service Request Fulfillment provides services ...
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