Creating a configuration item group

You can use groups within Service Manager to logically group and manage configuration items (CIs). Groups can contain either CIs of the same class or mixed classes and can be either a static group by manually adding certain CIs or a dynamic group by specifying the rules.

How to do it...

The following steps will guide you through the process of creating a CI group.

  1. In the Service Manager console navigate to the Library workspace, expand Library and click on Groups.
  2. In the task pane on the right-hand side click on Create Group.
  3. Review the information on the Create Group Wizard screen then click on Next.
  4. On the General screen provide a name for the group and a description. For this recipe name the group VIP Users and ...

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