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Microsoft System Center 2012 Service Manager Cookbook by Andreas Baumgarten, Anders Asp, Samuel Erskine, Dieter Gasser, Steven Beaumont

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Creating a Change and Release Management process

This recipe discusses creating a Change and Release Management process for an organization.

Getting ready

In Change Management we focus on enhancing existing services, service components, or introducing new services and components without an unplanned interruption to existing services. Release Management focuses on when the changes are implemented and manages planned interruption to services.

The ITIL© framework online resources delve much deeper into the best practices for the Change and Release Management processes. You must plan to review and understand Change and Release Management principles as a prerequisite to creating the processes.

How to do it...

An example of the steps for creating a Change ...

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