ITIL© processes
This recipe provides a summary discussion of the current ITIL© V3 processes.
Getting ready
The authors recommend that you read the Understanding ITSM frameworks recipe.
How to do it...
Plan to do one or more of the following:
- Attend one or more ITIL© training courses in the recommended order
- Invest in the ITIL© official book(s) and complementary books
- Use the vast free resources on the Internet
- Implement and improve your organizational ITSM processes using the ITIL© knowledge as a guide
- Review and update your processes in line with organization strategies and capabilities
How it works...
ITIL© processes take a repeatable cyclic approach to organization IT Service Management underpinned by continual service improvements. The ITIL© goals
Get Microsoft System Center 2012 Service Manager Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
