Seven-Winds Call Script Manager
Seven-Winds Call Script Manager is a solution focused on the Incident management process and aimed at improving the initial incident logging and resolution process. Some of the major benefits include but are not limited to the following:
- Reduce the time needed to register a call
- Reduce the time to resolve a call
- Reduce the skills required to operate call registration
- Significantly improves consistency in call registration
- Improves customer satisfaction
- Self-customizable to your situation, visually aided, Visio like, script design tooling
- Utilizes company knowledge base and makes real-time suggestions
The solution provides a custom form for the analyst to logically capture the initial call details as shown in the following ...
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