Derdack Enterprise Alert®
Enterprise Alert® adds a communication, closed-loop notification, and mobility framework to System Center Service Manager.
The range of notification channels goes far beyond basic e-mail communication, and covers all unified communication options including voice with text-to-speech, smartphone push, and SMS text. Analysts can acknowledge new incidents, escalate service requests, approve review activities, or even create new incidents on the smartphone.
IT users can be notified when incidents are assigned, modified, or closed. Inbound helpdesk communications can also be automated, for example, through automated IM-to-incident or voice-call-to-incident workflows.
The integration of Enterprise Alert® into System Center Service ...
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