Chapter 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2
In this chapter, we will discuss the versions and updates that Service Manager has gone through since the release of version 2012. We will discuss the important changes and new features, and we will also give guidance on upgrading to Service Manager 2016. We will specifically cover the following aspects:
- What's new in Service Manager 2016?
- Preparing for Service Manager 2016
- Upgrading to Service Manager 2016
Introduction
Since its initial release back in 2012, Microsoft released various updates for the product, each of which not only fixed shortcomings and bugs in the software, but also introduced new features.
A total of three major releases for System Center Service Manager 2012 exist. ...
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