Chapter 11. Extending SCSM with Advanced Personalization
In this chapter, we will walk you through the use of the System Center 2016 Service Manager Authoring Tool and advanced management pack authoring techniques for extending, customizing, and personalizing your installation of Service Manager. In particular, we will be covering the following tasks:
- Using the SCSM Authoring Tool
- Sealing management packs
- Extending Service Manager classes
- Creating new classes
- Customizing default forms
- Creating your own forms
- Using an XML editor to modify management packs
- Editing the XML of a view to alter the criteria to include AND instead of OR
Introduction
Service Manager uses management pack files that contain definitions for the various features in the product. The ...
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