Downloading, installing, and configuring the Exchange Connector
SCSM has a built-in function to handle incoming e-mails. Unfortunately, this built-in function can be challenging to configure and is also very limited. Here's a few limitations:
- It can only handle incidents
- It doesn't handle updates to existing work items
- It requires an SMTP server to drop e-mails as a file in a folder within Windows
Because of these limitations and the need to have a working incoming e-mail channel, the Exchange Connector was developed by members from the SCSM product group, but was initially released as an unsupported solution. Nowadays, the solution is supported but is still handled as a separate download and is not included in the product itself.
Using the Exchange ...
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