Configuring cache settings
The new Service Manager HTML5 Self-Service Portal comes complete with caching technology. This caching technology ensures faster speeds for the end users that are using the portal. The caching technology consists of two types.
The first type is a user-specific cache. This is called UserCacheTimeout. Think about this in terms of status of requests a user has put in, comments on requests, and more.
The second type is a generic data cache used to cache global data that is shared among all users, think of images, icons, the service catalog, and more. This is called DataCacheTimeout. DataCacheTimOut by default is set to 1800 seconds (30 minutes).
Overall, having caching technology is good. There are times when an admin will ...
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