Microsoft System Center 2016 Service Manager Cookbook - Second Edition

Creating a Business Service

This recipe shows how to create a business service within Service Manager. A business service is a collection of information relating to an IT service such as an e-mail system, a payroll system, or other line of business service. The information about the service consists of information such as the components that make up the service (servers, databases, and websites) and properties such as availability of the service, affected users, and owner information, for example.

Getting ready

You can either manually create a business service, in which case review the Manually creating CIs recipe, or you can have them synchronized with information relating to distributed applications from within Operations Manager, in which case ...