Viewing SLA warnings and breaches
After setting up SLAs within Service Manager, it would be rather useful to actually see how work items are performing against the SLAs you've defined. There are a few places where we can see some of this information.
Getting ready
In order to view SLA information in the SCSM console, you need to have completed the previous recipes in this chapter.
How to do it...
The following steps will guide you through the process of viewing SLA warnings and breaches within Service Manager:
- Navigate to the Work Items node of the console, expand the Incident Management folder, and then click on Incidents with Service Level Breached.
- This should display a list of all incidents that have breached their SLA in the center of the console. ...
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