Microsoft System Center 2016 Service Manager Cookbook - Second Edition

Creating a Service Request Fulfilment process

This recipe provides guidance on creating an organization Service Request Fulfillment process.

Getting ready

Service Request Fulfillment is typically a process put in place to support a proactive approach to providing services to customers.

How to do it...

An example of the steps for creating a Service Request Fulfillment process is as follows:

1. Agree and document the organization Service Request Fulfillment policy.
2. Document the operational process to support the Service Request Fulfillment policy.
3. Create and assign people roles to manage the process.
4. Create a service catalog of the organization services available to the end customers.
5. Sort the services by categories. Here are two examples of category types: ...