ITIL© processes
This recipe provides a summary discussion of the current ITIL© V3 processes.
Getting ready
The authors recommend that you read the Understanding ITSM frameworks recipe.
How to do it...
Plan to do one or more of the following:
- Attend one or more ITIL© training courses in the recommended order
- Invest in the ITIL© official book(s) and complementary books
- Use the vast free resources on the Internet
- Implement and improve your organizational ITSM processes using the ITIL© knowledge as a guide
- Review and update your processes in line with organization strategies and capabilities
How it works...
ITIL© processes take a repeatable cyclic approach to ITSM organization underpinned by continual service improvements. The ITIL© goals are aimed at ensuring ...
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