Understanding ITSM frameworks
This recipe provides a summary analysis of the IT Service Management (ITSM) frameworks in general and what they mean to each organization.
Getting ready
A general understanding of the objectives of standards and frameworks is required for this recipe.
How to do it...
Plan to invest in one or more of the following:
- Buy this book
- Research the subject of frameworks using your preferred method of learning
- Attend an accredited training course in the subject
- Adopt and adapt frameworks to your specific organization needs, strategies, and capabilities
How it works...
IT Service Management is a broad term used to describe a process-focused approach to IT management. The goal for most organizations is to implement a service-focused approach ...
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