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Microsoft System Center PowerShell Essentials by Guruprasad HP, Harshul Patel

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Chapter 6. Administration of Service Manager through PowerShell

In this chapter, we will focus on the third product of the System Center product family, that is, Service Manager. Service Manager is a platform to manage your IT services and automate the process involved in incident management for your organization. It also helps us to identify and adapt the best practices from Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It also provides support for change control and asset lifecycle management.

When it comes to the use of Service Manager with Windows PowerShell, it includes many PowerShell cmdlets that help you perform certain tasks without using the traditional Service Manager console. For example, ...

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