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Microsoft System Center 2012 R2 Compliance Management Cookbook by Susan Roesner, Ronnie Isherwood, Andreas Baumgarten

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Creating compliance program Incident templates in System Center 2012 Service Manager

Incident templates in SCSM 2012 are prefilled Incident forms. These may include a predefined Title, Description, Urgency, Impact, and Support Group or Assigned User in the Incident record.

Templates offer a consistency for all newly created Incidents in the compliance process.

Getting ready

Before we start creating Incident templates, you should finish all previous recipes within this chapter:

  • Configuring connectors in System Center 2012 Service Manager to support a compliance program
  • Adding Configuration Items manually in System Center 2012 Service Manager to support a compliance program
  • Configuring compliance process Incident Classification Categories in System Center ...

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