Understanding Service Manager Activities
Activities are where the actual work in the change management process gets done. Much of the Service Manager 2012 change management process is automated, but activities are where people interact with the change management process. In Service Manager 2012, activities can include dependent activities, manual activities, parallel activities, sequential activities, review activities, and runbook automation activities.
Dependent activities are a new work item type in Service Manager 2012 that allow a change request to be associated with a release record. This is accomplished by linking a manual activity in a release record to the dependent activity in a change request. When the dependent activity is completed, ...
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