Deleting and Removing Configuration Items
Configuration items sometimes need to be eliminated from the database. In Service Manager 2012, the elimination process has two steps: deletion and removal. The first step deletes the object from the Configuration Item views and the second actually removes the configuration item from the database.
Deleting a configuration item moves the object out of all views in the Service Manager console, except for the Deleted Items view in the Administration space.
After a configuration item is deleted and moved to the Deleted Items folder, it can be restored back or, in effect, undeleted; or it can be removed or, in effect, permanently deleted. After removal, the configuration item is gone from the database and ...
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