Understanding Configuration Items
Configuration items are records in the CMDB that hold information about services, computers, users, software, updates, and other objects. These CIs can be linked to work items such as incidents, problems, change requests, and activities. This ensures continuity in the workflows and a clear understanding of the relationships between events and objects.
Although a powerful tool, the work of building and maintaining the configuration items and the CMDB is a daunting task for all but the most dedicated of organizations. As such, CMDBs are frequently only approximations of the true state of IT.
Service Manager 2012 addresses this issue head-on by providing integration points with Active Directory, System Center Configuration ...
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