Automatic User Notification of Change Request Status
When a change is requested, it is important to notify the requestor of the status of the change. There are two steps to the process: create an email template and create an email workflow.
To create the email template for the automatic user notification of the change request close or cancellation, complete the following steps:
1. Launch the Service Manager console.
2. Select the Administration space.
3. Expand the Notifications node.
4. Select the Templates folder.
5. Click the Create E-Mail Template link in the Tasks pane.
6. Enter a Name, such as User Change Request Final Status Notification Template.
7. In the Targeted Class section, click the Browse button, select Change Request, and click ...
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