Closing Change Requests
Once a change request has either completed or failed, the change request needs to be closed. Closing a change request is permanent. Once closed, a change request cannot be opened or resumed again.
Note
Only Completed or Failed change requests can be closed. Change requests in other states such as In Progress or On Hold have to be cancelled instead.
To close a change request, complete the following steps:
1. Launch the Service Manager console.
2. Select the Work Items space.
3. Expand the Change Management node.
4. Select the All Change Requests, Change Requests: Completed, or the Change Requests: Failed folder.
5. Select a Completed or Failed change request.
6. Click the Close link in the Tasks pane.
7. Enter a comment ...
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