Investigating Change Requests
Investigating the change requests varies by the class of the change request and the organization’s procedures. Some organizations’ policies require extensive planning and documentation, but other organizations’ policies are less stringent. Service Manager 2012 has the flexibility to support either scenario.
Instigating the change request can involve the following:
• Adding related items—Related items can help provide better background on a change request and supporting details for the approval process.
• Adding activities—Manual activities in the change request ensure that key steps are taken, such as reviews, documentation, or key implementation steps.
• Adding planning details—The planning section documents details, ...
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