Creating a Change Request from Scratch
A new change request record can be created from scratch within the Service Manager console. This is a useful option for requests that have no specific CI or incident basis. It is also appropriate when multiple sources are initiating the request.
For example, an analyst gets a request to install a service pack on several servers and needs to initiate a change request.
To create a change request, complete the following steps:
1. Launch the Service Manager console.
2. Select the Work Items space.
3. Select the Change Management folder.
4. Click the Create Change Request link in the Tasks pane.
5. Select the Minor Change Request template and click OK.
6. Enter a title and description for the change request. ...
Get Microsoft® System Center 2012 Unleashed now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
