Best Practices
The following are best practices from this chapter:
• Develop policies and procedures for change management. These policies and procedures should leverage Service Manager capabilities as much as possible.
• Develop request offerings and service offerings to meet the requirements of the organization.
• Deploy the Self-Service Web Portal to allow end users to create their own incidents to reduce the help desk workload.
• Deploy the Self-Service Web Portal to allow end users to view the status of their incidents.
• Consider the benefits of using release management to organize enterprise software deployment activities.
• Create a notification template and workflow to notify users on the final status of their change requests.
• Use ...
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