Summary

System Center Service Manager 2012 is a valuable tool for managing change. The Service Manager change management process allows requests to be generated from a wide variety of sources, and then provides tools for the analysts to execute the change requests in a standardized and documented manner.

The Service Manager platform also provides key information that allows analysts to view the impacts of change based on the data in the CMDB. In addition, the automated connections to Active Directory, Operations Manager, and Configuration Manager allow the effects of the changes to flow into the CMDB automatically.

Finally, Service Manager allows management to enforce change management policies and procedures, and then provides reports that ...

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