Resolution Times
The resolution time incident settings define the service levels for the time it is expected to take to resolve an incident based on the priority.
Incidents that fall outside of their resolution times can be viewed in the Overdue Incidents folder in the Work Items space under the Incident Management tree. These can also trigger workflows for notification and escalation.
The incident resolution times can be set in terms of the following intervals:
• Minutes
• Hours
• Days
• Weeks
The numeric value can be set from 0 to 2,147,483,647, which should cover the most granular requirements. If set to 0, the resolution time for that priority is ignored. The default resolution time for all priorities is 0, so by default all resolution times ...
Get Microsoft® System Center 2012 Unleashed now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
