Incident Prefix
By default, each incident is prefixed with the letters IR, for incident record. This can be adjusted to something different, such as TT for trouble ticket or TICKET. The maximum number of characters is 15.
To change the incident prefix, complete the following steps:
1. Launch the Service Manager console.
2. Select the Administration space.
3. Select the Administration/Settings folder.
4. In the right pane, select the Properties of the Incident Setting object.
5. In the General section, change the Prefix field to the desired setting.
6. Click OK to save the change.
The change takes effect for all new incidents. This value should only be changed if needed.
Note
The new prefix is not applied to the existing incident records, only ...
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