Resolving Problems
Once the underlying root cause of the problem has been identified and addressed, the problem needs to be resolved.
To resolve a problem, complete the following steps:
1. Launch the Service Manager console.
2. Select the Work Items space.
3. Expand the Problem Management node and select the My Problems folder.
4. Select the PR85 Hacking Attempt problem and click the Edit link in the Tasks pane.
5. Click the Resolve link in the Tasks pane.
6. Select the Resolution tab.
7. In the Resolution Details section, check the Auto-resolve All Incidents with This Problem check box.
8. Select a Resolution Category.
9. Enter a Resolution Description, in this case, Malware Issue – Workstation Reimaged.
10. Click OK to save the edits to the ...
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