Customizing the Problem Prefix String
By default, each problem is prefixed with the letters PR, for problem record. This can be adjusted to something different, such as PT for problem ticket or PROBLEM. The maximum number of characters is 15.
To change the problem prefix, complete the following steps:
1. Launch the Service Manager console.
2. Select the Administration space.
3. Select the Administration/Settings folder.
4. In the right pane, select the Properties of the Problem Setting object.
5. In the General section, change the Prefix field to the desired setting.
6. Click OK to save the change.
The change takes effect for all new problems. This value should only be changed if needed.
Note
The new prefix is not applied to the existing problem ...
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