Publishing Announcements
Sometimes an incident will result in a protracted service outage. Rather than leave the end users in the dark, it is best to get the information out that there are service-level problems.
Service Manager announcements accomplish this goal. To create an announcement on the Self-Service Portal, complete the following steps:
1. Start a browser, and connect to the Self-Service Portal home page, for example, http://<WebServerName>:8082/SMPortal.
2. In the upper-left corner, click Site Actions, and then click Site Settings.
3. On the Site Settings page, in the Look and Feel area, click Quick Launch.
4. On the Quick Launch page, click New Navigation link.
5. In the Type the Web Address field, type /SMPortal/Lists/Announcements/AllItems.aspx ...
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