Creating Notification Templates
Notification templates can be generic or they can be specific depending on the requirements. There is no limit to the number of templates that can be created, so creating additional templates to customize notification messages is highly recommended.
As an example, the network engineer notification of network incidents requires the message be sent with high priority. To format the message properly, a new template needs to be created.
To create an incident notification template, complete the following steps:
1. Launch the Service Manager console.
2. Select the Administration space.
3. Select the Administration/Notifications/Templates folder.
4. In the Tasks pane, click the Create E-mail Template link.
5. Enter the ...
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