Microsoft® System Center 2012 Unleashed

Working with Problems

Problem records are typically created in response to several incidents. These incidents could be a group of incidents that is congruent in time or a group of incidents that is spaced out over time. Sometimes a cluster of dissimilar incidents is due to a common root cause, such as the loss of an SMTP routing server resulting in an incident about mail routing, an incident about reports not being delivered, and a Windows service failure. Sometimes there is an incident that occurs, is resolved, occurs again, and so on, which is due to the same root cause.

Problems give analysts a way to manage groups of incidents, updating and resolving them as a group. This reduces the administrative overhead and allows the easy documentation ...