Pilot Phase
The goal of the Pilot phase is to roll out the production Service Manager 2012 infrastructure and deploy consoles in a limited production environment. This allows the functionality to be tested in the production environment and the impacts to users and servers assessed. Some key issues to assess are as follows:
• Incident, problem, and change request workflows
• Self-Service Portal usage
• Impact of connectors on Active Directory, OpsMgr, and ConfigMgr
• Performance of SvcMgr servers
• Database growth
Evaluating these and other metrics ensures that the Service Manager infrastructure is performing as expected during the design and planning sessions.
The major tasks for the Pilot phase include the following:
• Deploy production Service ...
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