Design and Planning Phase (Plan the Service Manager Architecture)
During the Design and Planning phase, the project team works together to create a Service Manager 2012 architecture and implementation plan that satisfies the business and technical requirements.
The architecture is usually created during a half-day to two-day design session that covers a host of Service Manager design-related topics, including, but not limited to, the following:
• Business and technical goals and objectives
• Components
• Architecture
• Fault-tolerant strategy
• Disaster recovery strategy
• Configuration settings
• Integration
• Hardware specification
• Workflows (incident, problem, and change request)
• Templates
• Customization
• Administrative model
• Notification ...
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