Summary
System Center Service Manager 2012 is key to managing IT service management processes. This is a critical solution to efficiently integrating people, processes, and technologies, as mandated by IT frameworks, such as MOF and ITIL.
In addition, Service Manager leverages the data in its sister System Center products, Operations Manager and Configuration Manager. It integrates and synthesizes the operational and configuration data from those products to automatically spawn service management processes.
Finally, Service Manager extends the IT department’s reach by providing Self-Service Portals to end users and analysts that provide rapid solutions to problems while reducing the level of effort of IT staff.
Designing and implementing Service ...
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