Microsoft® System Center 2012 Unleashed

Planning a Service Manager Deployment

A Service Manager project can be a small endeavor or a very large one, depending on the organization, requirements, or budget. Whatever the scale, appropriate planning is key to the success of any Service Manager project.

Note

What appropriate planning means for any given organization or project will vary greatly. This could be a 100-page design and planning document. Or it could be a single-page design and planning outline. The important point is that it be done to the degree needed to ensure the success of the project.

A project is defined by its scope, timeline, and budget. The scope defines what’s included in the project and, sometimes more important, what is not included in the project. The timeline ...