Chapter 14. Service Manager 2012 Design, Planning, and Implementation

IN THIS CHAPTER

• What’s New in Service Manager 2012

• Explaining How Service Manager Works

• Service Manager Design Parameters

• Putting It All Together in a Service Manager Design

• Planning a Service Manager Deployment

• Deploying Service Manager

• Deploying Service Manager Connectors

• Backing Up Service Manager 2012

• Best Practices

Information technology (IT) has become central to the success of the organizations it serves, while at the same time becoming evermore complex. To meet modern economic pressures, IT departments have to become more efficient and do more with less. To meet these challenges, organizations are turning to service management processes and the ...

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