Major Features of System Center Service Manager
System Center Service Manager is a very extensive product covering information reporting and management; some of the major features in the product are as follows:
• Incident management—Incident management is probably better known as a “help desk”; however, beyond just taking in problem reports and processing the problem reports from users, SCSM ties into the System Center Operations Manager product so that errors and events coming off servers and workstations automatically trigger incident events in SCSM. Additionally, users can submit problem tickets or incidents, whether through a console screen or by submitting the request via email or even text message that enters the incident management system ...
Get Microsoft® System Center 2012 Unleashed now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
